Refund policy

Returns & Exchanges Policy

Step-by-Step Instructions for Returns/Exchanges:

We want every customer to be ecstatic about their IV Hoody.  If you don’t love your purchase, you may return it within 45 days of purchase for a refund, or exchange it for a different size/style.  We provide a shipping label with each order to provide an easy return/exchange process.  You can reuse the box and cover the old label with the return label in the box.

We are a small family business and ask that you carefully check size charts and product descriptions prior to ordering to reduce the need for returns and exchanges.

If you would like a different size or color, we are happy to assist you with your exchange.  Here is your step by step guide-

1. Your part:
   1. In the original box you will find a return label.  Place the return label over the original shipping label.
   2. Mark on the return label if you want a RETURN or EXCHANGE/STORE CREDIT
   3. Put the unused merchandise that you are returning back into the IV Hoody box, along with the original packing slip.
   4. Drop off the box or request a pickup of your items to the shipping provider on the return shipping label.  
      1. NOTE:  The shipping costs will be less if you drop it off instead of requesting pick up.
2. Our part:
   1. When we receive your product we will send you an email to confirm receipt of the product.
   2. After confirming the product is still in new condition, we will either:
      1. Exchange:
         1. Add a credit to your IV Hoody account for the full amount of the purchase.
      2. Return:
         1. Refund the amount of your purchase, less return shipping costs.
   3. You will receive an email confirming the store credit or refund once it is processed in our system.
3. Your part:
   1. Go back to IVHoody.com and login to your account to select your new item and use store credit to complete the order.

REFUND EXCEPTIONS:

• Sale Priced Items
  • Only full priced items are eligible for refunds
  • Sale priced items can be exchanged for store credit
• Gift Cards & Hoody Hotties
  • Ineligible for returns

SHIPPING COSTS:

Returns

When making a return, you are responsible for the cost of return shipping.  We provide you a shipping label so you can benefit from our wholesale shipping rates and avoid paying retail shipping costs.  The return shipping cost will be deducted from your refunded purchase amount.

Exchanges 

If you are exchanging the product we will pay the return shipping cost for the first exchange.  Mark “Exchange” on the shipping label and we will provide you a store credit for the full amount of your purchase when we receive the product.

REFUND TIMING

Your refund (less the cost of return shipping) will be processed upon receipt of the returned product.  In order to receive a refund, the returned product must be unused and in the same condition that you received it.

After we receive your return, we will email you with confirmation of your refund amount.  Refunds should show up in your account within approximately 7 days or less from the confirmation email (depending on your bank).

Need help?

Have questions?  We are happy to help.  Please reach out to us at hello@ivhoody.com.