Step-by-Step Instructions for Returns/Exchanges:
We want every customer to be ecstatic about their IV Hoody. If you don’t love your purchase, you may return it within 45 days of purchase for a refund, or exchange it for a different size/style. We provide a shipping label with each order to provide an easy return/exchange process. You can reuse the box and cover the old label with the return label in the box.
We are a small family business and ask that you carefully check size charts and product descriptions prior to ordering to reduce the need for returns and exchanges.
If you would like a different size or color, we are happy to assist you with your exchange. Here is your step by step guide-
When making a return, you are responsible for the cost of return shipping. We provide you a shipping label so you can benefit from our wholesale shipping rates and avoid paying retail shipping costs. The return shipping cost will be deducted from your refunded purchase amount.
If you are exchanging the product we will pay the return shipping cost for the first exchange. Mark “Exchange” on the shipping label and we will provide you a store credit for the full amount of your purchase when we receive the product.
Your refund (less the cost of return shipping) will be processed upon receipt of the returned product. In order to receive a refund, the returned product must be unused and in the same condition that you received it.
After we receive your return, we will email you with confirmation of your refund amount. Refunds should show up in your account within approximately 7 days or less from the confirmation email (depending on your bank).